Terms of Service

Welcome to StrayFaces, a proud Canadian company located in Vancouver, British Columbia. We specialize in creating custom products, such as gifts and mementos, using your photos or custom text. Additionally, we offer a curated collection of secondhand goods. Please read the following Terms of Service carefully to understand the guidelines and expectations for using our products and services.

  1. Ordering

By placing an order with StrayFaces, you agree to provide accurate and complete information. We reserve the right to cancel or reject any order at our discretion.

  1. Revisions and Proofing

We are committed to ensuring your satisfaction. Here's what you can expect:

2.1 Revisions: We offer unlimited revisions to your custom products until you are 100% happy with the design.

2.2 Proofing: Before production, we will send you a proof of your custom product for your approval. This step is crucial to ensure your satisfaction.

  1. Artwork Ownership

3.1 Ownership Rights: When you commission a pet portrait from StrayFaces, you acknowledge that we retain the rights to the artwork within the pet portrait. This includes but is not limited to the use of the artwork for future branding, packaging, promotional content, or marketing materials.

  1. Refunds and Returns

We do not provide refunds upon receiving the item, except in the following cases:

4.1 Damage: If the product arrives damaged, please contact us within 30 days of receiving your order. We will work with you to resolve the issue.

4.2 Defective: In the event of a defective product, please inform us within 30 days of receipt. We will replace or refund your order, as applicable.

4.3 Lost Items: If your item is lost during transit, please contact us. We will investigate and either resend the item or offer a refund.

  1. Contact Information

Should you have any questions or concerns about our Terms of Service, you can contact us at:

Address: 1055 West Georgia Street, Vancouver, BC, Canada

Email: hello@strayfaces.com

Thank you for choosing StrayFaces for your custom keepsake needs and our curated secondhand collection. Your satisfaction is our top priority, and we are dedicated to providing you with unique and personalized products that you'll treasure for a lifetime.

  1. Changes to these Terms

StrayFaces reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website, and the revised terms will become effective from the date of publication.

Please ensure that you review our Terms of Service regularly to stay informed about any updates or changes.