Privacy Policy

Effective Date: January 05, 2024

StrayFaces, a proud Canadian company based in Vancouver, British Columbia, is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or purchase our custom products.

  1. Information We Collect

At StrayFaces, we collect both personal and non-personal information to provide you with our products and services. The information we collect may include:

1.1 Personal Information

  • Name
  • Email address
  • Shipping address
  • Payment details (e.g., credit card information)

1.2 Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Usage data related to your interaction with our website
  1. How We Use Your Information

We use the information collected for the following purposes:

2.1 Order Processing and Fulfillment

We use your personal information to process and fulfill your orders, send order confirmations, and track deliveries.

2.2 Customer Communication

We may use your email address to communicate with you about your orders, respond to your inquiries, and provide information about our products and services.

2.3 Product Improvement

We analyze non-personal information to enhance our products and services, improve our website's user experience, and tailor our offerings to better serve you.

2.4 Customer Support

We use your information to provide customer support and address any issues or concerns you may have.

2.5 Marketing Communications (Opt-In)

If you choose to subscribe, we may send you promotional offers and updates. You can opt-out of these communications at any time.

  1. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers to fulfill your orders and provide customer support. We require these service providers to adhere to privacy and security standards.

  1. Data Security

We employ industry-standard security measures to protect your personal information. Despite our best efforts, we cannot guarantee the security of data transmitted over the internet.

  1. Your Choices

You can exercise the following rights regarding your personal information:

  • Opt-out of marketing communications.
  • Request access, correction, or deletion of your personal information.
  • Contact us regarding any concerns about your data.
  1. Contact Information

If you have any questions or concerns about our Privacy Policy, you can contact us at:

Address: 1055 West Georgia Street, Vancouver, BC, Canada

Email: hello@strayfaces.com

  1. Changes to this Privacy Policy

StrayFaces reserves the right to amend this Privacy Policy at any time. Changes will be posted on our website, and the revised policy will be effective from the date of publication.

Thank you for choosing StrayFaces for your custom keepsake and secondhand needs. Your trust and privacy are important to us, and we are dedicated to ensuring a secure and satisfactory experience.